Refund & Cancellation Policy

1. Overview

We want you to be confident in your decision to use AyuChat. This policy explains how cancellations, refunds, and billing adjustments work across our plans. It should be read alongside our Terms & Conditions.

2. Free Trial & Startup Program

• New accounts receive 1,000 free messages to evaluate the Service before any payment is required - no card details are charged during this period.
• DPIIT-recognized startups approved under our Startup Program receive their approved free-access period at no cost; standard refund terms below apply only once paid billing begins.

3. Subscription Cancellations

• You may cancel your subscription at any time from your account dashboard, or by emailing billing@ayuchat.in.
• Cancellation stops future billing but does not automatically refund the current billing cycle already paid for, except as described in Section 4.
• Upon cancellation, your account will remain active until the end of the current paid billing period, after which access to paid features will be downgraded to the free tier or suspended, as applicable.

4. What's Eligible for a Refund

• First-time subscribers: may request a full refund within 7 days of their first paid charge, provided usage during that period does not indicate substantial platform use (e.g. large-scale broadcasts sent).
• Billing errors: duplicate charges or incorrect plan billing caused by AyuChat will be refunded in full once verified.
• Annual plans: cancelled within 14 days of purchase are eligible for a prorated refund of the unused portion, minus any Meta per-conversation charges already incurred on your behalf.

5. Non-Refundable Items

• Meta's official WhatsApp per-conversation charges, once incurred, are non-refundable by AyuChat as these are passed through directly from Meta.
• Partial months of a monthly subscription are not refunded upon mid-cycle cancellation, beyond the 7-day window described in Section 4.
• Custom Enterprise contracts follow the refund terms specified in the individually signed agreement, which take precedence over this general policy.
• Add-on services such as custom integration development or onboarding training, once delivered, are non-refundable.

6. How to Request a Refund

To request a refund, email billing@ayuchat.in with your account email, invoice number, and reason for the request. Our billing team will review your request against the eligibility criteria above and respond within 3 business days.

7. Refund Timeline

Approved refunds are processed back to your original payment method via Razorpay within 7-10 business days, though your bank or card issuer may take additional time to reflect the credit.

8. Chargebacks & Disputes

We encourage you to contact our billing team before initiating a chargeback with your bank or card provider, as this allows us to resolve most billing concerns faster and without additional fees on either side. Unwarranted chargebacks may result in suspension of Service access pending resolution.

9. Contact Billing Support

For any billing or refund questions, reach out to billing@ayuchat.in or call our support line listed on the Contact page.