Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") form a binding agreement between you (the "Customer", "you") and Agnistoka Digital Universe Tech Private Limited, operating AyuChat ("AyuChat", "we", "us", "our"), a company registered in Gwalior, Madhya Pradesh, India. By creating an account, accessing our dashboard, or using our API (together, the "Service"), you agree to be bound by these Terms.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Eligibility & Account

• You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.

3. Description of Service

AyuChat provides a software platform for WhatsApp broadcast messaging, chatbot automation, a shared team inbox, WhatsApp commerce, CRM, analytics, and related developer tools, built on the official WhatsApp Business Platform operated by Meta Platforms, Inc. AyuChat is an independent software provider and is not owned or operated by Meta or WhatsApp Inc.

4. Acceptable Use & Messaging Policy

You agree to use the Service only for lawful purposes and in compliance with all applicable laws, including the Information Technology Act, 2000, and Meta's WhatsApp Business Messaging Policy. Specifically, you agree that you will:

• Only send messages to end-customers who have given valid, verifiable, opt-in consent to be contacted by your business on WhatsApp.
• Honor opt-out requests immediately and not re-message a contact who has opted out.
• Not use the Service to send spam, phishing content, malware, or messages that are fraudulent, deceptive, or misleading.
• Not use the Service to message individuals under the age of 18 for commercial purposes, or to collect data from minors.
• Not attempt to circumvent WhatsApp's official messaging limits, template approval process, or rate limits through any unofficial means.
• Not resell, sublicense, or provide access to the Service to third parties without our prior written consent, except as expressly permitted under our Partner Program.

5. Fees, Billing & Plans

• Fees for the Service are set out on our Pricing page and are billed in advance on a monthly or annual basis, as selected at checkout.
• In addition to AyuChat's platform fee, you are responsible for Meta's official per-conversation charges applicable to WhatsApp Business API usage, billed at Meta's published rates with no markup from AyuChat.
• Fees are exclusive of applicable taxes (including GST), which will be added to your invoice as required by Indian law.
• Failure to pay fees when due may result in suspension of Service access until payment is received.
• See our separate Refund Policy for cancellation and refund terms.

6. Startup & Partner Program Terms

Participation in the AyuChat Startup Program or Partner Program is subject to these Terms in addition to any specific eligibility criteria described on the respective program pages. AyuChat reserves the right to verify DPIIT certification, partner credentials, and referral activity, and to revoke program benefits in cases of misrepresentation or policy violation.

7. Intellectual Property

AyuChat and its licensors retain all right, title, and interest in and to the Service, including all software, design, trademarks, and documentation. You retain ownership of the content, contact data, and materials you upload to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service to you.

All images, illustrations, photographs, graphics, and other visual assets published on this website are the proprietary property of Agnistoka Digital Universe Tech Private Limited. They may not be copied, downloaded, reused, modified, republished, or redistributed without our prior written permission.

8. Third-Party Services

The Service integrates with third-party platforms, including Meta/WhatsApp, Razorpay, Shopify, and others listed on our Integrations page. Your use of these integrations is also subject to the respective third party's terms of service, over which AyuChat has no control and for which AyuChat is not responsible.

9. Suspension & Termination

We may suspend or terminate your access to the Service, with or without notice, if: (a) you violate these Terms or Meta's messaging policies; (b) required to do so by law or a request from Meta; (c) your account is delinquent on payment; or (d) we reasonably believe your use poses a risk to AyuChat, other customers, or the WhatsApp platform. You may terminate your account at any time via your dashboard or by contacting support.

10. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available." To the maximum extent permitted by law, AyuChat disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. AyuChat's total liability arising out of or related to these Terms shall not exceed the fees paid by you to AyuChat in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless AyuChat and Agnistoka Digital Universe Tech Private Limited from any claims, damages, or expenses arising from your misuse of the Service, violation of these Terms, or violation of Meta's WhatsApp Business Messaging Policy.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh, India.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 15 days before taking effect, except where changes are required immediately due to legal or Meta policy requirements.

14. Contact Us

Questions about these Terms can be directed to legal@ayuchat.in.