Onboard, support and retain, all inside one chat thread
Onboarding sequences, renewal reminders and support triage - automated on WhatsApp, so your customer success team scales without extra headcount.
- Automated onboarding sequences
- Renewal & upsell reminders
- 24/7 support triage bot
- Product update broadcasts
Customer trust
Built for how SaaS teams actually support customers
Onboarding nudges, renewal reminders and support handoffs, from one shared WhatsApp inboxThe smartest WhatsApp engagement platform for IT & SaaS
With AyuChat, you can:
Automate Onboarding, Step by Step
New sign-ups get a guided WhatsApp sequence - setup steps, tips and check-ins - that gets them to their first success moment faster.
Reduce Support Load With Triage Bots
A first-response bot categorises incoming queries automatically and routes billing, technical and sales questions to the right team.
Renewal & Upsell Nudges
Automated reminders before plan renewal, with upgrade options inline.
Product Update Broadcasts
Announce new features to your entire user base in one broadcast.
WhatsApp Use Cases for IT & SaaS Businesses
Discover the 6 ways software businesses are using AyuChat.
Guided Onboarding Sequences
Every new sign-up gets a step-by-step WhatsApp sequence guiding them through setup, so they reach their first success moment without needing a support call.
- ✓ Automated step-by-step guidance
- ✓ Check-ins at key setup milestones
- ✓ Reduces time-to-first-value
Turn Trial Users Into Paying Customers
Automated nudges during the free trial highlight key features and answer common blockers, increasing trial-to-paid conversion.
- ✓ Timed feature-highlight messages
- ✓ Answers common activation blockers
- ✓ Increases trial-to-paid conversion
First-Response Support Triage
An automated bot categorises incoming support messages instantly - billing, technical or sales - and routes them to the right team member.
- ✓ Instant categorisation of queries
- ✓ Routes to the right team automatically
- ✓ Cuts first-response time significantly
Renewal & Upsell Reminders
Automated reminders go out before every plan renewal, with relevant upgrade options shown inline based on usage patterns.
- ✓ Renewal reminders sent automatically
- ✓ Usage-based upgrade suggestions
- ✓ Reduces involuntary churn
Product Update Broadcasts
Announce new features, changelogs and maintenance windows to your entire user base in one broadcast - segmented by plan if needed.
- ✓ One broadcast reaches your full user base
- ✓ Segment by plan, usage or region
- ✓ Read receipts confirm who's seen it
Automated Churn-Risk Check-ins
Detect drop in usage automatically and trigger a check-in message offering help - catching at-risk accounts before they churn.
- ✓ Usage-drop triggered check-ins
- ✓ Proactive help offer before churn
- ✓ Improves customer retention
35%
Faster time-to-first-value
28%
Higher trial-to-paid conversion
45%
Faster support first-response
98%
Message delivery rate