What this guide covers

Pull the latest template statuses into AyuChat.

When to sync Sync after creating, editing, approving, rejecting, or pausing templates in Meta Business Manager. How to sync Open Templates. Click Sync from Meta. Wait for the status update. Use only templates marked approved. Template statuses Approved: usable in campaigns and inbox template sends. Pending: still under Meta review. Rejected: edit and resubmit. Paused or disabled: do not send. If sync fails Verify WhatsApp connection status, Meta permissions, and token validity before retrying.

Before you begin

AyuChat templates page showing template status, filters, and Meta sync actions.
Templates must be approved for the connected WhatsApp account before campaigns or Inbox sends use them.
  • Sign in to AyuChat and confirm the correct workspace is selected.
  • Use a role with access to Templates.
  • Keep real customer data, API keys, payment details, Meta tokens, OTPs, and passwords out of screenshots and support messages.

Where to find it in AyuChat

Open the customer SaaS app and navigate to the Templates area at /admin/templates. If the page is unavailable, review your role permissions, active workspace, and plan access.

AyuChat create template form showing fields for template name, category, language, and content.
Create templates with realistic examples and submit only content that matches the intended WhatsApp use case.
  1. Start with a small controlled test in the active workspace.
  2. Review the visible status, validation messages, and saved data before using the feature for real customers.
  3. Check related logs, analytics, or delivery state when the action depends on WhatsApp, automation, integrations, billing, or webhooks.
  4. Document any non-secret identifiers needed for support, such as record id, invoice number, campaign name, or timestamp.

Verify the result

  • The expected record, status, or configuration appears after refresh.
  • No page shows a blank screen, auth loop, CORS error, or unexpected server error.
  • The result belongs to the selected workspace only.
  • Any customer-facing message uses approved templates and consented contacts where required.

Common problems

ProblemWhat to check
Feature is missing or disabledConfirm role permission, plan entitlement, and active workspace.
Data looks incompleteRefresh the page and verify the workspace switcher before assuming records are missing.
Action fails validationReview required fields, connected WhatsApp state, template approval, file type, or billing state depending on the feature.
External provider behavior differsCheck the current provider dashboard or official provider documentation for policy, billing, or review-state changes.